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VanWrite Past Performance

Participant and Dun & Bradstreet Evaluations

VanWrite's training programs are backed by 19 years of "field experience" and fine tuning. On a 5-point scale, program participant evaluations average an outstanding 4.83 for Overall Satisfaction, Instructional Quality, and Content. During August 2009, Dun & Bradstreet conducted a Past Performance Evaluation™ of VanWrite's 20 largest customers for Service, Instructional Quality and Value. D&B scored VanWrite's overall performance a near perfect 99 out of 100, easily placing VanWrite among the top suppliers in SIC code 8742--Management Consulting Services.

	Customers Give VanWrite Rave Reviews
	Program Participants		Dun & Bradstreet
	Based on the most recent 2,000 program evaluations, 96% of VanWrite's participants rated VanWrite a perfect 5 for program excellence, immediate application, and high value.		D&B independently surveyed VanWrite's 20 largest customers about service, instructional quality, and value. VanWrite rated excellent in all areas. D&B scored VanWrite an exceptional 99 out of 100 possible points.

Client and participant evaluations, testimonials, and 90% repeat-client base attest to VanWrite's high program quality and service standards -- on writing, the topic everybody loves to hate!

Recent Projects

U.S. Bureau of Reclamation, Mid-Pacific Region

USBR Mission: manage, develop, and protect water and related resources in an environmentally and economically sound manner in the interest of the American public.

USBR subscribes to VanWrite programs to help their staff work well as a team and to write quickly and concisely as they respond to water emergencies. Because some of their staff are scientists and engineers with advanced degrees, the tendency is to write long sentences that can confuse the reader. VanWrite Sentence Aerobics® software easily coaches these writers to communicate in much shorter, more concise sentences. VanWrite provides fantastic tools that enable groups to think and plan very efficiently and thoroughly; then the plans can become spoken presentations, or written documentation.

California Public Employees Retirement system

CalPERS Mission: advance the financial and health security for all who participate in the System. We will fulfill this mission by creating and maintaining an environment that produces responsiveness to all those we serve.

CalPERS hosts several VanWrite programs annually because they see a positive difference in employee performance when staff use VanWrite tools and techniques. CalPERS employees communicate with their stakeholders daily, either by phone, email, or letters. Staff need to respond to the stakeholder's questions simply and briefly to increase or maintain their confidence in the system; of course, everybody is nervous about their retirement funds right now. Secondly, CalPERS employees constantly communicate with employers regarding retirement plans; again, this requires thoughtful presentations and absolute accuracy. Finally, CalPERS Investment Office staff make decisions that impact the lives of thousands of people statewide and beyond. Clear communication is mandatory.

California Department of General Services

DGS MISSION: help other agencies better serve the public by meeting --at best value-- their needs for products, services and office space.

Will Bush, Director of DGS, adopted VanWrite as the enterprise-wide writing standard for any employee who responds to email. He chose VanWrite because of our entertaining and effective seminars, coupled with our unique product suite that protects the training investment every time an employee writes. We presented seminars to groups of 200 employees at a time; the enthusiasm and synergy changed the writing culture at DGS quickly and forever. At DGS, "VanWrite" is now a verb - "I need to VanWrite this," a noun - "What a great VanWrite!" and an adjective - "This VanWritten report is so concise and easy to read." If a leader is serious about change, the leader has to provide the opportunity for the change to permeate the organization. Will Bush is that type of leader.

California State Franchise Tax Board

FTB Mission: collect the proper amount of tax revenue, and operate other programs entrusted to us, at the least cost; serve the public by continually improving the quality of our products and services; and perform in a manner warranting the highest degree of public confidence in our integrity, efficiency and fairness.

FTB employs thousands, and the organization has endless deadlines and rush periods in individuals sections. For this reason, FTB chose to use our facilitated DVD program so that their trainers can present VanWrite classes when different branches have less rushed schedules. This allows the employees the luxury of actually having time to concentrate in class, and to try the techniques without the stressful burden of deadlines. We receive evaluations from each FTB employee who takes VanWrite; proudly I say that our DVD program is so carefully crafted that the employees rate the facilitators and the program as highly as the reviews I get personally. -- Linda Vanderwold, CSP

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